Privacy Policy · Plumber Western Sydney

1. Who we are

This website (plumberwesternsydney.au) is owned and operated by DSIGNS Australia Pty Limited (ABN 48 660 758 761), a lead generation and digital marketing agency based in Parramatta, NSW. In this policy, “we”, “us” and “our” mean DSIGNS Australia Pty Limited.

We don’t carry out plumbing work ourselves. We connect people who need a plumber with licensed, independent plumbing businesses we partner with, called our “Plumbing Partners”.

2. What we collect

When you submit a form, request a quote, call us or chat with us, we collect what you give us. This may include:

• your name, phone number and email address
• your suburb, postcode and service address
• a description of the plumbing job, photos you upload, and your preferred timing
• call recordings, if a call is recorded (you’ll be told at the start of the call)

When you browse the site, we and our advertising partners also automatically collect technical information through cookies, pixels and similar tools. This includes your IP address, device and browser type, pages visited, the ad or link that brought you here, and actions you take on the site (such as starting or submitting a form).

3. How we use your information

We use your information to:

• pass your enquiry to a Plumbing Partner who can quote on or complete your job
• contact you about your enquiry, by phone, SMS or email
• check the quality of the service you received and handle complaints
• measure and improve our website and advertising
• show you relevant ads on other websites and apps (see section 5)
• send you occasional offers or maintenance reminders, only where you’ve agreed to this. You can unsubscribe at any time.

4. Sharing your details with Plumbing Partners

When you submit an enquiry, you consent to us sharing your contact and job details with one or more of our Plumbing Partners so they can contact you, quote and carry out the work.

Our current primary Plumbing Partner is All4one Plumbing (ABN 38 683 410 291). Depending on your location, the type of job and availability, we may also share your enquiry with other licensed plumbers or related trade businesses (for example gas fitters, drainers or hot water specialists).

Once a Plumbing Partner receives your details, they handle them under their own privacy obligations. Any quote, contract, pricing, warranty or work carried out is between you and that Plumbing Partner.

We may also share information with service providers who help us run this website and our business. These include hosting, CRM, call tracking, SMS and email tools. They may only use your information to provide services to us.

We never sell your personal information to data brokers or list sellers.

5. Remarketing and advertising

We advertise on major platforms including Google (Search, Display and YouTube), Meta (Facebook and Instagram), Microsoft Advertising, TikTok and LinkedIn. To do this we use cookies, pixels and tags from these platforms, which let them:

• recognise that you visited this website and show you our ads later (“remarketing”)
• measure whether our ads led to an enquiry
• build audiences of people with similar interests to our visitors

We may also upload contact details you’ve given us, such as your email or phone number, to these platforms in a scrambled (hashed) form. This lets us show you relevant ads or exclude you from ads you don’t need to see. The platforms match this information against their own users and don’t give us details about you in return.

How to opt out:

• Google: adssettings.google.com
• Meta: Facebook/Instagram Settings → Ad preferences
• Microsoft: account.microsoft.com/privacy/ad-settings
• Industry opt-out: youronlinechoices.com.au

You can also block or delete cookies in your browser settings. Some site features may not work properly if you do.

6. Information stored or accessed overseas

Some of our service providers and advertising platforms (including Google, Meta and Microsoft) store data on servers outside Australia, mainly in the United States. Our support team in India may also access enquiry data to help manage leads. We take reasonable steps to make sure these providers protect your information in a way that’s consistent with the Australian Privacy Principles.

7. How we protect your information

We store your information in secure, access-controlled systems. Only staff and providers who need it can access it. We keep enquiry records only as long as we need them for the purposes above, or as required by law. After that, we securely delete or de-identify them.

8. Your choices and rights

You can contact us at any time to:

• ask what personal information we hold about you
• correct information that’s wrong or out of date
• ask us to delete your information, unless we’re legally required to keep it
• stop marketing messages. You can also reply STOP to any SMS or use the unsubscribe link in any email.

If you’d rather a Plumbing Partner didn’t contact you again, let us know and we’ll pass that on. You can also contact them directly.

9. Complaints

If you have a concern about how your information has been handled, please contact us first and we’ll aim to respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

10. Changes to this policy

We may update this policy from time to time, for example if we add new Plumbing Partners or advertising platforms. The current version will always be on this page.

11. Contact us